Support

If sync is not working, a share invite is not going through, or a purchase did not restore as expected, start here. If you still need help, email support and we will help you troubleshoot.

Email: support@medtime.app
Include the device model, iOS version, app version, the steps you took, and what happened instead of what you expected.

Before you email

Identify the profile and screen involved.
Write the exact steps you took.
Include the actual result, not just what went wrong.

What to include

Screenshots or diagnostics text when available
Whether the issue is tied to reminders, appointments, or sharing
Whether the device was signed into iCloud
Any error message that appeared on screen

Troubleshooting sync and sharing

Confirm the device is signed into iCloud.
Reopen the app and allow a short delay for CloudKit sync.
Generate or resend a fresh invite from the profile owner.
Open the invite on the target device while signed into iCloud.

Troubleshooting purchases and permissions

Use Restore purchases in MedTime settings.
Confirm the same Apple account was used for the purchase.
Review photo, notification, contact, and calendar permissions.
Return to the app after making any Settings changes.